About - Jeff Lu
I am a technology and operations leader with extensive experience in telecommunications, cloud infrastructure, networking, and software development.
Currently, I serve as Director of Operations at ACI Communications, leading the U.S. Production Line and RMA Operations. I also work as a Solution Architect for HFC remote management solutions, helping design and deliver next-generation broadband network management platforms.
Prior to ACI, I led large-scale engineering and cloud infrastructure programs at AWS and T-Mobile, delivering enterprise solutions across networking, software, and value-added services. I have hands-on experience with AWS cloud technologies, modern DevOps practices, and cross-functional program leadership.
Throughout my career, I have enjoyed bridging business needs with technical execution—whether leading operations, managing complex engineering programs, or architecting scalable technology solutions.
Experiences
ACI Communications – Director of Operations (2025 ~ current)
- Oversee production line support to ensure operational efficiency and quality standards
- Manage the RMA team, enhancing customer satisfaction through effective issue resolution
- Design and implement HFC remote management solutions, providing technical support to clients
- Collaborate with business partners to drive strategic initiatives and improve service delivery
Aayers Flooring – Senior Project Manager (2024 ~ 2025)
- Oversee the launch of new product lines, ensuring seamless coordination across design, production, and shipping teams
- Manage international logistics by coordinating overseas shipping operations and optimizing supply chain efficiency
- Lead home remodeling projects, collaborating with clients and contractors to deliver high-quality results on time and within budget
Amazon Web Services - OpenSearch Project, WA – System Engineer (2022 ~ 2024)
- CI/CD implementation and DevOps support in OpenSearch community/GitHub
- Workflow automation and OpenSearch software release support
- Maintain the latest few versions of builds using Kubernetes and Docker
T-Mobile, Bellevue, WA - System Engineer, Principal Architect – RCS & MaaP (2011 ~ 2022)
- Lead Engineering team of seven engineers and revamped engineering processes
- Improve engineering processes, resulting in a 30% increase in productivity and significant cost savings
- Collaboration with Business team, Engineering teams, partners/vendors; setting program timeline, milestones, and goals
- Provide DevOps suppoort on messaging activities
Mavenir (ex-Comverse) Redmond, WA, Wakefield, MA - Product Manager, Technical Program Manager (2007 to 2011)
- Remote and on-site Messaging service support and on-site installation, deployment support
- VMS, MMSC and SMSC infrastructure capacity planning and deployment
- Messaging services training to customers
Major Projects
CCMI (Cross Carriers Messaging Initiative)
- As the head architect at T-Mobile for project CCMI, a joint project with AT&T, Verizon, and Sprint, achieve the first end-to-end messaging among all four carriers
- Receive the “Winners Circle TEC Award” in 2020 – T-Mobile, and the 2021 Yearly SVP award, place 1st in project CCMI for achieving E2E messaging over all other nationwide carriers
mStore Redesign to Support VVM Routing
- Solely invent a new design to resolve project roadblocks while reducing costs and project timelines
- Receive the “Winners Circle TEC Award” in 2015 – T-Mobile, and the 2016 Yearly SVP award for saving $20K and reducing project time by five weeks by reinventing traffic routing in project mStore VVM
MaaP (Messaging as a Platform)
- As the head of architect to build the MaaP from the ground to support chatbot messaging on RCS
- Develop a chatbot for OEMs (Samsung, Moto, OnePlus, Alcatel), LAB, Tier II, and vendors to validate MaaP software and application readiness, saving over $10K and two months of project costs
Google Projects: NNI (Network – Network Interface)
- As a supporting engineer on launching NNI (Network to Network Interface) with Google and Syniverse for RCS – Chat, and File Transfer; mainly on integration, troubleshooting, and production support
Google Projects: RBM (Rich Business Messaging)
- As the head architect, manage Google RBM (Rich Business Messaging) integration with T-Mobile MaaP, for B2C and C2B messages. Complete the API and integration design, and expect to move on LAB in Q2, 2022
Certifications
Project Management
Cloud & AI
ML Notes
My ML learning parking lot
– a place to set aside key concepts for quick reference when needed.
Anaconda Environment
name: pytorchenv
channels:
- defaults
- pytorch
dependencies:
- numpy=1.16.2
- pandas=0.24.2
- matplotlib=3.0.3
- pillow=5.4.1
- pip=19.0
- plotly=3.7.0
- scikit-learn=0.20.3
- seaborn=0.9.0
- python=3.11.7
- jupyter=1.0.0
- pytorch=1.1.0
- torchvision=0.2.2
>> PyTorch for Deep Learning with Python Bootcamp by Jose Portilla