About - Jeff Lu

I am a technology and operations leader with extensive experience in telecommunications, cloud infrastructure, networking, and software development.

Currently, I serve as Director of Operations at ACI Communications, leading the U.S. Production Line and RMA Operations. I also work as a Solution Architect for HFC remote management solutions, helping design and deliver next-generation broadband network management platforms.

Prior to ACI, I led large-scale engineering and cloud infrastructure programs at AWS and T-Mobile, delivering enterprise solutions across networking, software, and value-added services. I have hands-on experience with AWS cloud technologies, modern DevOps practices, and cross-functional program leadership.

Throughout my career, I have enjoyed bridging business needs with technical execution—whether leading operations, managing complex engineering programs, or architecting scalable technology solutions.

Experiences

ACI Communications – Director of Operations (2025 ~ current)

  • Oversee production line support to ensure operational efficiency and quality standards
  • Manage the RMA team, enhancing customer satisfaction through effective issue resolution
  • Design and implement HFC remote management solutions, providing technical support to clients
  • Collaborate with business partners to drive strategic initiatives and improve service delivery

Aayers Flooring – Senior Project Manager (2024 ~ 2025)

  • Oversee the launch of new product lines, ensuring seamless coordination across design, production, and shipping teams
  • Manage international logistics by coordinating overseas shipping operations and optimizing supply chain efficiency
  • Lead home remodeling projects, collaborating with clients and contractors to deliver high-quality results on time and within budget

Amazon Web Services - OpenSearch Project, WA – System Engineer (2022 ~ 2024)

  • CI/CD implementation and DevOps support in OpenSearch community/GitHub
  • Workflow automation and OpenSearch software release support
  • Maintain the latest few versions of builds using Kubernetes and Docker

T-Mobile, Bellevue, WA - System Engineer, Principal Architect – RCS & MaaP (2011 ~ 2022)

  • Lead Engineering team of seven engineers and revamped engineering processes
  • Improve engineering processes, resulting in a 30% increase in productivity and significant cost savings
  • Collaboration with Business team, Engineering teams, partners/vendors; setting program timeline, milestones, and goals
  • Provide DevOps suppoort on messaging activities

Mavenir (ex-Comverse) Redmond, WA, Wakefield, MA - Product Manager, Technical Program Manager (2007 to 2011)

  • Remote and on-site Messaging service support and on-site installation, deployment support
  • VMS, MMSC and SMSC infrastructure capacity planning and deployment
  • Messaging services training to customers

Major Projects

CCMI (Cross Carriers Messaging Initiative)

  • As the head architect at T-Mobile for project CCMI, a joint project with AT&T, Verizon, and Sprint, achieve the first end-to-end messaging among all four carriers
  • Receive the “Winners Circle TEC Award” in 2020 – T-Mobile, and the 2021 Yearly SVP award, place 1st in project CCMI for achieving E2E messaging over all other nationwide carriers

mStore Redesign to Support VVM Routing

  • Solely invent a new design to resolve project roadblocks while reducing costs and project timelines
  • Receive the “Winners Circle TEC Award” in 2015 – T-Mobile, and the 2016 Yearly SVP award for saving $20K and reducing project time by five weeks by reinventing traffic routing in project mStore VVM

MaaP (Messaging as a Platform)

  • As the head of architect to build the MaaP from the ground to support chatbot messaging on RCS
  • Develop a chatbot for OEMs (Samsung, Moto, OnePlus, Alcatel), LAB, Tier II, and vendors to validate MaaP software and application readiness, saving over $10K and two months of project costs

Google Projects: NNI (Network – Network Interface)

  • As a supporting engineer on launching NNI (Network to Network Interface) with Google and Syniverse for RCS – Chat, and File Transfer; mainly on integration, troubleshooting, and production support

Google Projects: RBM (Rich Business Messaging)

  • As the head architect, manage Google RBM (Rich Business Messaging) integration with T-Mobile MaaP, for B2C and C2B messages. Complete the API and integration design, and expect to move on LAB in Q2, 2022

Certifications

Project Management

Project Management Professional (PMP)®

Project Management Professional (PMP)®

Certified Scrum Product Owner® (CSPO®)

Certified Scrum Product Owner® (CSPO®)

Google Project Management: Specialization

Google Project Management: Specialization

Cloud & AI

NVIDIA-Certified Associate: AI Infrastructure and Operations

NVIDIA-Certified Associate: AI Infrastructure and Operations

Associate Cloud Engineer

Associate Cloud Engineer

Kubernetes and Cloud Native Associate

Kubernetes and Cloud Native Associate

Advanced Networking

Advanced Networking Specialty

Machine Learning

Machine Learning Specialty

Security

Security Specialty

Solution Architect Professional

Solution Architect Professional

DevOps Engineer Professional

DevOps Engineer Professional

SysOps Administrator Associate

SysOps Administrator Associate

Developer Associate

Developer Associate

Solution Architect Associate

Solution Architect Associate

Data Engineer Associate

Data Engineer Associate

Machine Learning Engineer Associate

Machine Learning Engineer Associate

Cloud Practitioner

Cloud Practitioner

AI Practitioner

AI Practitioner

AI Practitioner Early Adopter

AI Practitioner Early Adopter

Machine Learning Engineer - Associate Early Adopter

Machine Learning Engineer Associate Early Adopter

Networking

CCNA

CCNA